Walkins for Techical Helpdesk (16/11/09-21/11/09)-10am-5pm
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Walkins for Techical Helpdesk (16/11/09-21/11/09)-10am-5pm
| Designation | Walkins for Techical Helpdesk (16/11/09-21/11/09)-10am-5pm |
| Job Description | Any Graduate. The selected candidate will be required to attend and respond to customers’ calls relating to their technical problems and queries. He/She will be a Single Point of Contact for Customers for support required at the client site. He/ She will need to co-ordinate with the Projects Team and Engineers to get the escalation resolved to the satisfaction of the customer. As an important member of the Service Delivery Team, the responsibility for IT Service delivery at large customer sites will lie with them. The Key Results areas will be Customer satisfaction, call closure norms like Response time / Resolution time, MIS reporting, asset management etc. |
| Desired Profile | Graduate with Basic knowledge of computers with good communication skills. 2. Must be having expereince with the same industry. |
| Experience | 1 - 5 Years |
| Industry Type | IT-Hardware & Networking |
| Functional Area | IT-Support, Telecom, Hardware |
| Education | UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization |
| Location | Mumbai |
| Keywords | IT Helpdesk, it call coordinator, service desk, technical Coordinator |
| Contact | Dolarose Jacques Progressive Infotech Pvt Ltd 507-508, Sahar Meadows Sahar Plaza Complex,Next to Hotel Kohinoor Continental, Andheri Kurla Road, Andheri(E), MUMBAI,Maharashtra,India 400059 |
| Telephone | 91-22-40993922 |
| mailto:hrd.mumbai@progressive.in%20 | |
| Website | http://www.progressive.in/ |
| Job Posted | 16 Nov |
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