Walkin for Technical Support Lead -27 Mar,Bangalore
Walkin for Technical Support Lead -27 Mar,Bangalore
Experience: 6 - 11 Years
Location: Bengaluru/Bangalore
Interested candidates can Walk-in to Our Koramangala Office on 27th March 2010 Saturday between 9:30 am -5:00 Pm
WALK–IN IS ONLY FOR 4+ YEARS OF EXPERIENCED CANDIADTE
Please visit the company URL www.antennasoftware.com
Venue :
We are behind IBM Rational / Toshiba next to Radio Indigo.
Antenna Software
‘ PROMS ‘ # 3 H 7 C , 3rd Block, Koramangala’
Bangalore - 560 034.
Position: Tech Support Lead
Job Location: Bangalore
Experience:6 – 10years
As an expert user of the Antenna platform tools provide internal and external customers with solutions to problems.
• Troubleshoot issues reported by customers and communicate solutions.
• Advise customers on the correct use of the Antenna applications and platform tools
• Isolate defects where a hot-fix is necessary and work as the liaison between development and the customer towards an acceptable solution.
• Assist development to QA and document hot-fixes prior to releasing to customer.
• Recommend and implement acceptable workarounds as necessary to address customer reported issues.
• Thoroughly document details associated to each issue reported from customers.
• Build reproducible environments necessary to isolate customer reported issues.
TECHNICAL SKILLS:
Experience in writing Java and/or .NET code using ASP VB and C# code.
• Experience in J2EE development projects.
• Demonstrated ability to debug complex customer reported issue using Visual Studio.
• Proven track record in managing customer expectations.
• Two or more years supporting ERP software solution
• Comfortable with VPN clients and use of them to access customer environments
• Able to obtain state information from running servers. Like Thread dumps from JAVA /J2EE servers.
• Experience with tuning/tweaking JVM settings on J2EE servers
• Demonstrated ability to confidently recommend solutions to problems reported from customers.
• Demonstrated proficiency using and administering MS SQL and Oracle RDBMS platforms. Specifically around performance turning
• Prior experience supporting mobile device operating systems.
• Experience working with mobility applications and devices a plus.
• Demonstrated ability to work independently with minimal supervision in a fast past software development environment.
COMMUNICATION SKILLS:
• Must be able to communicate assertively and make recommendations with confidence to provide clear direction to customers.
• Excellent communication skills, both verbal and written.
• Demonstrated ability to read and interpret and correct technical information.
Antenna Executive Team will be meeting with the folk who qualifies for the final round.
Exceptionally good compensation packages including annual salary, quarterly bonus and stock options will be offered for the BEST candidate!
Website: http://www.antennasoftware.com
Executive Name: Byju Valappil
Email Address: careersIndia@antennasoftware.com
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