Walk-in Interviews@TCS BPO for Team Member Customer Services Process ,26/27 may

The Customer Service Leveraged Team (SLT) roles will be responsible for completing defined tasks per a documented work process in support of the order fulfillment process. The team members will partner with business partners on activities related to commercial order management activities. Incumbents are responsible for ensuring quality entry and management of customer and transactional data across selected systems. The role provides integral information to others in the organization as required to provide the desired service level to our customers.

Education: Any graduate except BE/B Tech

Candidates with experience in any industry can apply.

Candidate should have excellent communication/Result orientation/Customer orientation. 1 - 3 years in Relevant experience.

Willingness to work in Night shifts. (BE/ Btech) are not eligible.

The Customer Service Leveraged Team (SLT) roles will be responsible for completing defined tasks per a documented work process in support of the order fulfillment process. The team members will partner with business partners on activities related to commercial order management activities. Incumbents are responsible for ensuring quality entry and management of customer and transactional data across selected systems. The role provides integral information to others in the organization as required to provide the desired service level to our customers.

Primary Responsibilities:

Execute SAP transactions

Work within the ACE (Accelerating Customer Excellence, SAP interface) Tool

Participate in maintenance of team functional mailbox

Process new order entry scenario requests and set up for such in all related systems (ACE, SAP R2)

Process an order audit (Clean Order Review)

Manage change orders and rush

Resolve open orders and post goods issues

Partner with internal and external business partners, such as Customer Interface Specialists, Logistics, Plants, Warehouses and Supply Chain Planners, Freight Forwarders, Banks, Documentation Provider

Manage Rush orders and escalate issues to avoid customer impact (shut-down)

Field cost requests such as plant overtime approval, and freight expediting

Extensive Real time Order ChecK activity and ROCK resolution

Prioritize activities based on business demands

Education: Any graduate except BE/B Tech

Candidates with experience in any industry can apply.

Candidate should have excellent communication/Result orientation/Customer orientation. 1 - 3 years in Relevant experience.

Willingness to work in Night shifts. (BE/ Btech) are not eligible.

Eligibility Criteria:

• Min’ 15yrs of regular/full time education (or) XII completed + 3 years of full time diploma. Those who have completed graduation through correspondence courses will not be eligible.

• MBA, Bsc Computer Science, BCA, Regular Graduates with Min of 1yrs relevant experience is Eligible.

• 1 - 3 yrs of professional experience.

• Willingness to work in Night shifts. (BE/ Btech/ MCA) are not eligible.

 If you are not eligible kindly refer your friends.

If you are interested : Please Walk-In with a hard copy of your CV, If you are experience bring copy of last 2 months pay slip & Relieving letter from Previous company(Mandatory) and one passport size photograph (Mandatory).

Contact Person: Jessica Dsouza

PLEASE CARRY A COPY OF THIS ADVERTISEMENT AS A REFERENCE or Mention the contact person name on top of the resume.

Work Location: Mumbai

Venue for the interview mention below

Tata Consultancy Services, Godrej & Boyce, Complex,Gate No. 4, Plant 12, LBS Marg, Vikhroli (W), MUMBAI 400079 Maharashtra -India

Date: 26th & 27th May -2010

Day : Wednesday & Thursday

Walk-IN Timings: 10.00 am to 4.00 pm

Contact Person: Jessica Dsouza 

Ph: 267783289

Mention the contact person name on top of the resume.

Note:

Kindly carry this Ad for reference (Mandatory)*

Should have 15 years of Regular Education

Break in career and education for more then 2 years is not eligible

Candidates who have attended the selection process in the last 6 months (either selected-not-joined or rejected) will not be eligible.

*** The entire selection process to complete (till the offer letter release stage for those selected) requires you to appropriately block your day, request all to plan your schedule.

All the very best!!!

Talent Acquisition Group

Tata Consultancy Services

www.tcs.com