Walk in at Wipro BPO - 11th/12th July 2009 - Pune - Freshers
Walkin Interviews for BPO Jobs at Wipro BPO - 11th/12th July 2009 - Pune - Freshers
Job Description :
1. Receiving inquiries, complaints, comments and requests from Customers by means of telephone calls which are : a) generated from toll and toll ? free telephone numbers on product packaging, advertisements or other media and other sources and b) received by the network and routed to the Supplier Service Desk.
2. Responding to Customer inquiries, complaints, comments and requests based on applicable scripts.
3. Responding to applicable Customer inquiries using as on-line HTML reference manual, accessible to CSP?s and other designated Supplier personnel, designated personnel, and third parties designated.
4. Responding to, forwarding, or escalating applicable Customer inquiries, comments, requests, and complaints, pursuant to the procedures.
5. Receiving and handling calls from retailers.
6. As requested , making outbound calls for Customer follow-up related to Customer Relations services only.
7. Upon request and based upon mutual agreement of the parties, analyzing and delivering to recommendations regarding :
a) Script modifications, b) Updates to the data collected related to customer information c) Modifications of reporting criteria and format related to Supplier?s performance of the Services d) Network and Technology optimization.
Desired Candidate Profile :
Eligibility Criteria : Age: 18 to 45 years Education: UNDERGRADUATES/ GRADUATES
[BE / BTECH / MCA / DIPLOMA HOLDERS NEED NOT APPLY ]Experience: FRESHERS ARE WELCOME
PROCESS DETAILS : US VOICE Process involving NIGHT SHIFTS as work hours.
Documents to be carried for the interview : 2 passport size photographs in color 2 printed copies of your resume 1 photo identity proof (original + photocopy) CANDIDATES WHO HAVE APPLIED IN THE LAST 1 MONTH NEED NOT APPLY
Walkin Venue and Timings:
Date: 11th/12th July 2009
Time: 10AM and 5PM
Venue:
Wipro BPO, FC Annex, 1215, Shivajinagar, Landmark: Lane opposite Fergusson College Gate 2 Lane adjacent to Hotel Savera Next to TATA Capital .
Company Profile :
We are the first PCMM Level 5 and SEI CMM Level 5 certified IT Services Company globally. We provide comprehensive IT solutions and services, including systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research and development services to corporations globally. In the Indian market, we are a leader in providing IT solutions and services for the corporate segment in India offering system integration, network integratio.
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