Walk-in at TCS Hyderabad on 31th Jan 10 - Technical Helpdesk
Technical Helpdesk Walk-in @ TCS Hyderabad on 31th Jan 10 - 2-4 yrs exp
Date :31-Jan-2010
Registration time : 10 :00 AM to 1:00 PM
Desired Experience Range 2 – 4 yrs
Location of Requirement- Hyderabad
Interview Location : Tata Consultancy Services,Plot No 1, Jubilee garden main road, Kohinoor park ( e - park), Cyberabad ,Hyderabad - 500081, Andhra Pradesh ,India
Eligibility Criteria : Minimum 2 yrs experience in Technical support (Voice process)
Desired Competencies (Technical/Behavioral Competency)
Must-Have
Basic H/W, S/W and networking concepts
Knowledge and understanding of ITIL
Good understanding of Incident, Asset, Problem and Change Management
Good remote troubleshooting skills
Excellent Customer handling skills
Excellent listening skills & ability to communicate clearly and fluently in English with neutral accent
Flexibility to work in shifts for 24×7 support
Good-to-Have
Minimum 2 years Helpdesk or equivalent IT Customer Service Experience preferably for UK/EU Customer
ITIL Certification
A+ Certification
MCP Certification
Eligibility Criteria: Any Graduate/Diploma
(Only through Regular College, No correspondence Education)
- Consistently above 50% marks in 10th, 12th, UG/PG
- Should not have attended TCS interviews in the last six months
- If there is any Gap, it should not be more than 2 yrs(Either in education or in career).
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