Oct 10-Walkin for Voice Based Tech Support - Noida
Walkin for Voice Based Tech Support - 29 Sept-10 Oct - Noida for candidates with 1 to 2.5 years of experience for Voice Based Technical Support Professionals
Designation Walkin for Voice Based Tech Support - 29 Sept-10 Oct - Noida
Job Description Looking for candidates with 1 to 2.5 years of experience for Voice Based Technical Support Professionals
Title: Associate
Work Location: iGATE, Noida
Experience: 1 – 2.5 years.
Relevant experience in voice based technical support processes.
Date & Timings:
From 29th Sept 2009 to 10th Oct 2009, 4.00PM to 7.00PM except Saturdays and Sundays
Contact Person: Sonila - Extn 1335, iGATE Noida
What should the candidates bring when they visit our campus:
One copy of their updated resume
One passport size photograph
Appointment / Appraisal letter / Last three months salary slip
Venue:
iGATE Global Solutions Limited,
C133A, Sector 2
Noida
Landmark: Behind Fire Station
Desired Profile Skills:
· Trouble Shooting in MS Office, Windows OS, Internet explorer, Lotus Notes / Outlook
· Good understanding of Ticketing and Remote connect tools
· Awareness of PC Hardware Environment, Printers, UNIX
· Ability to work effectively as a team member
· Ability to handle continuous calls
· Pleasant, professional, and courteous personality
· Excellent verbal and written communication skills
· Ability to diffuse volatile situations when distressed or irate customers call for support
· Use initiative to find ways of solving incidents. Clear and logical thought processes are required to identify causes of an incident
· Able to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone support
· Able to categorize an incident correctly for call tracking and logging purposes
Specifications:
· Job involves working only in Night Shifts
· Selected candidates must be willing to sign an employment agreement (Bond) as per the policy of the company
Education background:
Graduates only (any discipline) but should have secured minimum of 40% in the final year))
Excellent English speaking skills is a MUST
Experience 1 - 3 Years
Industry Type BPO/ITES
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Education UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location Noida
Contact iGATE Global Solutions
C 133 A, Sector 2
NOIDA,Uttar Pradesh,India 201301
Website http://www.igate.com
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