Help Desk Tier 1 Analyst (VoiceProcess) - Walkin 18 - 21 August 2009
Walkin for Help Desk Tier 1 Analyst (VoiceProcess) - Walkin 17 - 21 August 2009 - at CIBER Global Solutions Center for professionals with 2-3 years of experience.
Job Description:
1. 2-3 years demonstrated experience working in, on or with PC based applications (i.e. Windows 2000/XP, MS Office applications, SAP or Lotus Notes), operating systems, networks, messaging systems and various hardware types.
2. Provide technical phone support to various clients.
3. Support Incident Management process with the goal to restore service as quickly as possible to minimize business impact.
4. Able to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone script as defined in the SOP.
5. Provide user with timely resolution for reported problem & Follow up on open tickets and escalate to appropriate solver groups.
6. Review Help Desk Procedures and Policies and make recommendations when applicable & Update Help Desk and ERT whiteboard to reflect outages and hot issues.
7. Provide the end user with status updates if the resolution takes an extended time & Stay abreast of client notifications regarding planned outages and network modifications.
8. Assisting end users, desk side information assistance providers and various systems engineers and administrators, completing service calls, network and desktop troubleshooting, and special projects
9. Answer detailed technical, informational and professional questions, working with user configurations, and performing intermediate troubleshooting on Tier 1 and Tier 2 levels of assistance.
10. Reset passwords and unlock a host of accounts (NT, Lotus Notes, AT&T Dialer, SAP & etc)
Desired Candidate Profile:
Designation - Help Desk Tier 1 Analyst – Bangalore
Job Location: Bangalore
Experience: 2 to 3 years
Contact Person: Kshitij/Sumit
Walkin for 2+ years on 17th Aug 2009 - 21st August 2009 between 10.00AM to 5.00PM for Help Desk Tier 1 Analyst (Voice Based) position.
Venue:
CIBER Global Solution Center,
5th Floor, Tower D,
IBC Knowledge Park
4/1, Bannerghatta Road ,
Bangalore 560029
Ph No 080 66990500
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